Skip to content
DarLink
Using DarLink
Create

Access and subscriptions

Stopping renewal of your DarLink subscription

If you no longer want the next subscription payment, request cancellation of renewal. Website purchases can be managed through subscription settings or by emailing support@darlink.ai. Use the account attached to the receipt so we can identify the right subscription.

You can stop renewal without asking for account closure. A refund is another separate question, with conditions of its own. Say which outcome you need, and keep the confirmation rather than assuming that signing out, deleting a shortcut or closing the browser changes your billing.

Let the receipt identify who handles renewal

Start with the seller named on the purchase record. For a DarLink website subscription, use account settings or contact us directly. If a marketplace processed the purchase, manage renewal with that marketplace. Buying on a phone does not, by itself, make it a marketplace subscription.

Have the account identifier, payment date, amount and transaction reference ready. Find the next renewal information if it is shown. This is more reliable than trying to reconstruct the purchase from whichever device you used.

Tell us clearly that you want renewal stopped

For a written request, email support@darlink.ai and name the subscription. Our cancellation policy makes receipt of the notice the effective point for cancellation. Access lasts until the paid term ends, with no further renewal. Cancelling voluntarily does not refund that period or cash out unused tokens.

Contact us before the renewal date and retain the sent message. The policy gives an approximate 72-hour response target, described as three business days, rather than a guaranteed completion deadline. Ask for confirmation that renewal has stopped and for the date your paid access ends.

  • Include the purchasing account and enough receipt details to locate the subscription.
  • State that the request is to stop the next recurring payment.
  • Ask us to confirm cancellation and the final day of paid access.
  • Exclude your password, one-time sign-in codes and complete card details.

Check whether a refund condition applies

A verified unauthorized charge is refunded in full. If we terminate a subscription without cause or fault on your part, the unused paid portion is refunded proportionately. Billing or platform errors can be resolved by an appropriate correction, refund or account credit. A change of mind or accidental purchase does not normally qualify.

Our Terms also allow discretionary consideration within 24 hours of purchase when use has been minimal. This is not a guaranteed refund window and does not remove the policy's exclusions or your applicable legal rights. Explain the circumstances and the remedy you are requesting; a refund cannot exceed the original amount paid.

Keep the reply that confirms the outcome

A message acknowledging your email is different from a cancellation confirmation. Read the reply for the renewal decision and end date. If part of the request is unanswered, continue the same correspondence so the payment details and earlier explanation stay together.

For a charge query, explain whether you see a duplicate payment, an unexpected renewal or missing access after purchase. Send the relevant reference rather than unrelated account information. Approved refunds return to the original payment method, with account credit used where appropriate under the policy.

Common questions

Where do I go to stop my DarLink renewal?

For a website subscription, use account settings or email support@darlink.ai with the purchasing account and receipt details. A marketplace purchase must be managed with that marketplace. Keep the cancellation confirmation; requesting deletion is not the same action.

Can I keep using the paid plan after cancelling?

Yes, access continues until the current paid term ends. Use the date in your confirmation to see when it finishes. Stopping the next renewal is not a request to close your account immediately.

Will cancelling reimburse the days or tokens I have left?

Voluntary cancellation does not refund the remaining term or unused tokens. Refund exceptions are separate: verified unauthorized charges receive a full refund, and termination without cause or user fault receives a proportionate refund of unused paid access. Explain any billing or platform error for review.

Am I automatically entitled to a refund within 24 hours?

No. Minimal-use requests made within 24 hours may be considered at our discretion, subject to the refund conditions. Contact us promptly with the purchase details, but do not treat the time limit alone as approval.

Will closing my account stop marketplace billing?

No. Where a marketplace handles the subscription, cancel renewal through that marketplace as well. Keep its confirmation separately from any DarLink account-deletion correspondence.

For an account question, email the DarLink support team.